Mail Orders

Easy Mail Order Process

To order by mail with Noblewinds simply select all items you want to order and then check out as if using a credit card. When filling out the order form select "purchase order" as your payment method and enter your check number or money order no. in the "account no." field. If you are not sure of the number simply type "personal check" or "money order" in the account no. field. This will allow you to complete your order. You will receive an order number and an email confirmation of your order and we will receive your order and hold it until we receive your payment (check or money order). When payment is received we will process payment then ship your order. When shipment occurs you will receive a shipment confirmation via email. This simplified process makes mail order easier for you and allows us to keep you informed throughout the entire process.

Mail Payment to:
Noblewinds.com
PO Box 675
Tyrone, NM 88065

* Note: Please include your order number with your payment to expedite processing.

Shipping Policy

Free Shipping

We do not charge UPS Ground shipping on any product that is delivered within the 48 contiguous United States. (Free Shipping only applies to the original shipment, we do not pay return shipping. Original shipping charges will be deducted from purchase price in some returns, see below details) Due to restrictive freight charges and tariff issues, we do not offer free shipping to Alaska, Hawaii or outside the US including Military APO addresses.   

Delivery outside the Contiguous United States
We ship to Hawaii and Alaska for additional shipping charges. Our system pre-authorizes shipping charges from your card but does not charge the card until actual shipping has been calculated. You will be charged the actual shipping cost.  Our system figures $64.95 per item.  After UPS has calculated your order we will adjust the shipping charge to the correct shipping if it is less than $64.95.  If the shipping for your package is more than $64.95 we will verify with you by email if you still want to make the purchase before we ship the item.  

Overnight and Other Express Shipping
We typically do not offer overnight shipping. If it is necessary to get overnight shipping please email Customer Service. We will email you a quote for shipping, the quote is approximate and you will be charged extra for overnight shipping. Please include in your email your zip code and the product number of the item you wish to purchase.  

Product Description & Image Policy
Product descriptions are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors or omissions. In cases where we have grossly misrepresented a product description, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. 

Product pictures are based on information provided to us by the manufacturer. These pictures may contain unintentional errors or omissions. In all cases, the product description will take precedence over the picture. In cases where we have grossly misrepresented a product picture, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price.  

Order Change / Cancellation Policy
We will allow changes to orders or cancellations. Email Customer Service with your changes or cancellation before the item ships.

(Note: we pride ourselves on fast shipping and most orders are shipped next business day).

If your request is denied due to shipment, you still have the opportunity to refuse shipment by UPS or return the item through our normal return process for a refund minus original shipping costs. We can only ship for free if you keep the item.

Return Policy

45 Day “No Hassle” Return Policy 
You may return any item for any reason within 45 days of receipt of shipment (Note: custom-made items are made to order and are not returnable). All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging). Items that have been installed, drilled, bent, scratched, or otherwise damaged are no longer in saleable condition and are not eligible for return. When we receive the item your credit card will be refunded the original purchase price less the cost of original shipping (Free Shipping only applies if you keep the product) and the customer pays shipping for the return item. We do not charge restocking fees.  

45-Day Return Process
To return an item, you must email Customer Service for instruction on the return. You will receive a Return Merchandise Authorization (RMA) with instructions as needed. When returning a package this step is very important!  Countless packages are processed every week and this ensures accuracy and expedites the credit and return process.

Damaged or Incorrect Item Received
Occasionally shipping errors occur or merchandise is damaged during transit. If this happens these issues will be resolved at our expense.  We are dedicated to helping you with any issue that may arise.

If your product arrives damaged with visible damage as at time of delivery, Refuse the Package.  Then email Customer Service and explain what has happened and we will resolve the issue.  

Damaged Item or Incorrect Item (Exchange)
If you are returning your item due to shipping damage or incorrect shipment and you are requesting a replacement or exchange. You will need to email Customer Service and we will give you instructions on how to return it and information regarding your replacement. 

Damaged Item or Incorrect Item (Refund)
If you are returning your item due to shipping damage or incorrect shipment and you are not requesting an even dollar replacement, your credit card will be refunded 100% the original purchase price once we receive the item(s) back from you. You will need to email Customer Service and we will give you instructions on how to return it. 

Defective Items or Warranty Issues
All of our products are brand new and carry a manufacturers warranty. If you find the product you purchased is defective after our 45 day Hassle free return policy, you should use the manufacturers Warranty.  When you open your new product please read the manufactures warranty for details.